southwest airlines customer service agent

#SOUTHWEST AIRLINES CUSTOMER SERVICE AGENT PROFESSIONAL#

It was very difficult to continue to do your job and follow the rules, try to enforce the rules as we knew them to be, only to be overruled by Supervisors and Managers. The hardest part of the job is being the 1st point of contact and customers feeling like they can treat you any way they want when they are not happy and the you have management that didn't back you up. That's when I realized that work was killing me. After I left and maybe a week later, I was up and moving at home cleaning, deep cleaning and I felt like a burden had been lifted. I didn't realize this until I left that I had become very depressed and had no desire to go anywhere, do anything and had no motivation to do my daily household chores. Customer satisfaction has good down, there are too many cancellations, maintenance issues that caused planes to be pulled out of service due to contract negotiations being stalled was terrible. Common problems addressed by the customer care unit that answers calls to 80 include Change Booking, Refund a Charge, Special Request, Flight Inquiry. Over the last year and 1/2 things have gotten very difficult. Working as a CSA used to be enjoyable and I loved my job. Profit sharing and 401k match is excellent. Benefits are great, insurance is great and inexpensive. I enjoyed the people I worked with and that made the hard times like irregular ops easier. We always made it through the hardest of times. 20 days PTO per yr before 5 yrs of service.Southwest Airlines was a good place to work.Customers were happy, employees all supported each other and looked out for each other.

9.3% profit sharing was good if you get any. The cap pay is good if you get to make it for at least 11 years. Standby travelling is not worth it especially if you didn’t get to come back to work due to being stuck somewhere because there were no available seats. I wasn’t able to travel because of the lack of work and life balance.

They hired anyone who breathe since they know after training people would quit the stressful job. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development.

#SOUTHWEST AIRLINES CUSTOMER SERVICE AGENT PROFESSIONAL#

It became so stressful, that the benefits didn’t matter anymore. Customer-focused professional with over 18 years of experience in facilitating airline ground operations at regional and international airports. You still have to answer back to back calls-figure out an answer. When system breaks, you are pretty much on your own. You can’t help customers with information you don’t have. Customers love us when the do, but when weather and other disruption hits, expect to have a bad day. Expect to do everything in this department b/c it’s a one stop shop. But then, we started getting other reapinsibilities that we weren’t supposed to have. We started working remotely and it was another great thing that happened in my life. However, one should expect to handle stress at work. If you’re only there for benefits, great! This job is for you.

Herb’s vision was great! However, after he passed, the company became greedy. After doing my research, I picked SWA to work for. I worked for Southwest because they had no record of laying off any employees.

Southwest airlines customer service agent